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favorite this post Service Advisor - Miller Marine hide this posting unhide

compensation: Call for more information!
employment type: full-time

The Marine Service Advisor plays an extremely important role in customer satisfaction and the overall continued success of Miller Auto & Marine. The position is responsible for acknowledging customers, meeting their needs, providing quality service in a timely and professional manner.

KEY AREAS OF RESPONSIBILITY

- Promptly meet and greet customers.

- Communicate with customers on service needed.

- Manage workflow in the Shop; Work with Marine Parts & Service Manager to assign Work Orders to Technicians.

- Complete Sales, up-sell when possible. Perform preliminary unit inspection and ensure technician inspections are preformed when applicable.

- Provide (written) accurate estimates, including part numbers, for all services or repairs (prior to completing repairs).

- Assist in loading parts in bins for Technicians.

- Responsible for resolving customer complaints and/or misunderstandings.

- Inform management of customers with complaints that cannot be resolved.

- Make policy/price adjustments within the guidelines established by management.

- Answer phone calls promptly, courteously, and professionally.

- Obtain accurate parts and labor prices and inform customers.

- Contact customers with results of diagnosis and additional services needed.

- Inform customers if delays are expected and document information on repair order.

- Inspect repair orders and/or estimates for proper pricing and information before contacting customer.

- Contact customers and communicate the status of their item.

- Maintain Customer Log to ensure all repair orders are scheduled and parts are ordered for customers in a timely manner. Prioritize as necessary during peak times.

- Obtain properly documented telephone approvals for add on repairs.

- Notify customers when special order parts come in and make appointment for service.

- Determine payment type and create repair order accordingly along with accurate customer information.

- Properly document repair order changes.

- Review and maintain open repair orders on a regular basis.

- Maintain and execute Safety guidelines, policies and procedures at all times.

- Maintain the cleanliness of Service Advisor workstation.

- Any other duties deemed necessary by management.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6586128338

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