favorite this post IT Call Center Technician/Dispatcher (St. Cloud) hide this posting unhide

compensation: $15 - 17/hour, based on experience; Benefits include medical insurance, paid time off, 401K contributions and more.
employment type: full-time

StratX IT Solutions is a Managed Service Provider (MSP) looking for a full-time IT Call Center Technician/Dispatcher to work out of our St. Cloud, MN office. This position will provide incoming phone support to a client base of approximately 300 clients in the Northeast area. Knowledge of IT is recommended; this is a great opportunity for those looking to start a career in the world of IT.

StratX values our employees and offers great benefits and a fun culture. The members of our team come from diverse cultural and educational backgrounds and work experience. What we all share is a passion for technology, ability to learn quickly, and a focus on our customer’s experience and success.

This full-time position involves:
* Creating tickets in customer service software generated from any source.
* Answering phones and directing calls to the proper parties.
* Dispatching tickets to technicians using the calendar in the customer service software.
* Reviewing alerts and creating tickets when applicable.
* Escalating client issues to Supervisors or Managers when critical systems are reported down.
* Notifying Procurement of necessary software renewals.
* All other duties as assigned by the Manager.

We require:
* Exceptional customer service, verbal and written skills
* Must have exceptional data entry skills, minimum of 25-30 wpm
* Active listening skills
* Ability to multi-task, set priorities and manage time effectively
* High School diploma, Associates Degree or Bachelor’s Degree.

To apply for this position, please click the link below and submit your resume along with a cover letter that includes your salary requirements. In your cover letter, please include why you feel you are the right candidate for this position.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6917121222



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