favorite this post Grand Rewards Representative (Onamia) hide this posting unhide

777 Grand Ave

(google map)

compensation: Determined upon experience. Health, Dental, and Vision Insurance, 401K offered, Paid Time Off, and many more benefits!
employment type: employee's choice

Are you looking for a fun job in an exciting environment? Do you love enriching the lives of others? Come Join our Rewards Team at Grand Casino Mille Lacs!

The Grand Reward Reps are responsible for promoting the success of the player's club by assisting guests through the membership process, explaining the benefits of membership, and administering the benefits!

Essential Job Duties:
Providing each guest with information/services as an ambassador, a resource, an aide, and a guide throughout the casino amenities, events, promos, and entertainment to ensure service satisfaction.

Distribute player's club membership forms to guests and assists guests in completing.Explain how the card works and the benefits of the club to guests.

Provide efficient and professional service to guests, ensuring a maximum level of guest service and satisfaction in the club operations.

Maintain a strong working knowledge of the current software functionality of player's club tracking system for completing job duties:setting up new members, maintaining guest account, redemption of points, coupons & comps; maintain accuracy in keying and coding for tracking purposes.

Held accountable to a high degree for maintaining confidentiality of guest information, accurate and thorough company records.

Assist in the flow of information throughout the operation by attending all communication meetings.

Listen to guest complaints and concerns, and effectively resolve issues, or direct issues to the appropriate department for resolution.

Assist in acquisition techniques of new players outside of counter service.

Duties may include being responsible for the sales of tickets for upcoming entertainment and promotions through the use of Ticketmaster® system.

Assist with the set up and tear down of staging and seating in the events center for entertainment and events and/or the distribution of promotional items.

Excellent communication skills and good relations with all other departments; maintaining all guest service initiatives.

Ability to work independently while maintaining close communication with supervisors and/or manager.

Routinely inspects stock of all players' club printed material, promotional items and restocks as needed.

Answer incoming phone calls with courtesy and assist as needed or forward to the appropriate venue.

Assist in casino promotions, events and entertainment; distribution and execution of these functions to support property initiatives.

Preferred Experience:
One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries.
Money-handling experience.

*Company requires all associates to obtain a gaming license through the Gaming Regulatory Authority.

To APPLY or to see full list of open positions, Please Visit

We Look Forward to working with YOU!
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6790670575


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